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Terms & Conditions

Welcome to Bergman’s Swim School, home of the Orcas Swim Academy – champions in the making!

A booking is a continuously reserved position in a class and is secured for one month at a time. When it comes to the next month, your booking is automatically rolled over to the new month which requires a payment for the whole month in order to be secured. If a monthly payment option is not convenient for you, a weekly direct debit account can be set up as an alternative. Should you wish not to continue your enrolment with Bergman’s Swim School, we ask that you please give us 7 Days notice being your last anticipated swimming lesson, so we can cancel your automatic rollover into the new month. Not notifying us of your intention to cancel your booking/s will result in a liability to pay for the weeks you were not attending and automatically remained booked into a class. Cancellation of a direct debit account also requires 7 days notice.

The centre is closed on all public holidays. If your lesson falls on a Public holidays a Makeup will be automatically placed into our system.

Makeups are offered to those students who are not able to attend their regularly booked lesson for any reason. Notification must be given of your child’s absence PRIOR to the lesson commencing. This not only entitles you to a FREE makeup, but also allows your vacancy in the class to be utilised by another child requiring a makeup lesson. Because the makeup lesson is based on goodwill, all absences will be forfeited when Bergman’s Swim School is NOT notified and the chance to make up the lesson will be lost. In order to make use of the FREE makeup, contact the centre within 24 hours of the class you wish to attend and we will offer all possibilities for you to catch up your missed lesson. Please note that your makeups do not expire so you can take as little or as long as you like to use them. Makeups, however, are not transferrable from one child to another and are not deducted off the following Months fees regardless on if you can use your makeups or not. When you exit from our swimming program all make up lessons will be deleted along with your booking.

Swimming caps are compulsory for all swimmers who are enrolled in a Level 1 class or above at Bergman’s Swim School for hygienic purposes. Goggles are not compulsory however they are strongly recommended because children progress faster learning to swim when goggles are worn. It also helps protect children’s eyes from our chlorinated pool.

Everyone is welcome to use the deck upstairs to view your child’s lesson, however all children must be supervised at all times.

Due to health and safety it is important that you do not enter the swimming pool until your lesson time begins and your teacher commence your allocated class.

We wish to thank you for the opportunity you have provided Bergman’s Swim School to teach your child how to swim. If you ever wish to discuss anything with us, please do not hesitate to make contact us or visit us at the centre.

Yours in swimming, Donna and Paul Bergman

 

Terms & Conditions

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